Internal and External Communication
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Internal and External Communication
General Communications Requests
Service outline
Any request not covered in the items listed below or to escalate service requests.
Initiation procedure
Email responsible person
Responsible person
Derek Stocken
Corporate Identity Management
Service outline
Supply of CPUT logos and graphic elements, approval of all material with CPUT logo.
Initiation procedure
Email responsible person
Timeline to initiate
48 hours prior to service being required
Responsible person
Derek Stocken
Audio-Visual
Service outline
Supply, setup and operation of audio-visual equipment for events. Including live streaming.
Initiation procedure
Email responsible person. There is a high demand for this service and we work on a first come, first served basis, regardless of event type.
Timeline to initiate
At least one week prior
Responsible person
Derek Stocken
Hybrid Events
Service outline
Supply, setup and operation of hybrid event system for large scale events. Physical attendees must be in excess of 80 pax.
Initiation procedure
Email responsible person. There is a high demand for this service and we work on a first come, first served basis, regardless of event type.
Timeline to initiate
At least one week prior
Responsible person
Derek Stocken
Media Production
Service outline
Production of short videos, corporate videos, campaign videos, general graphics.
Initiation procedure
Email responsible person. There is a high demand for this service and we work on a first come, first served basis, regardless of event type.
Timeline to initiate
At least one month prior
Responsible person
Derek Stocken
Advertising
Service outline
Advert placement advice, placements, advert design for tender, vacancy, statutory notices and student recruitment advertising.
Initiation procedure
Email responsible person
Timeline to initiate
At least two weeks prior to advert placement
Responsible person
Derek Stocken
Graphic Design
Service outline
We provide graphic design services to the Vice-Chancellors office. We supply corporate templates to others. We also approve any material with the CPUT logo, prior to publication.
Initiation procedure
Email responsible person
Timeline to initiate
At least one week prior
Responsible person
Derek Stocken
Email Signatures
Service outline
Generation of new email signatures.
Initiation procedure
Email responsible person with email signature template populated with information of your entire department.
Timeline to initiate
3 months due to the signatures being generated in batches
Responsible person
Derek Stocken
Social Media
Service outline
Social media posts, campaign creation, analytics.
Initiation procedure
Email material to responsible person. Material must be suitable and in the correct format for Social Media. For multiple posts, a content schedule is required.
Timeline to initiate
At least one week
Responsible person
Derek Stocken
Newsflash
Service outline
Compilation of direct Newsflashes and weekly compilation. Subject to strict protocols. Compilation messages need to be received by 10am on a Wednesday.
Initiation procedure
Email
Timeline to initiate
At least one day
Responsible person
Derek Stocken
Web Stories
Service outline
Writing of news stories for the website. This includes taking pictures for news stories only.
Initiation procedure
Email responsible Communication Officer
Timeline to initiate
At least one week
Responsible Communication Officer
Ilse Fredericks-Kennedij
- Health and Wellness Sciences
- Informatics and Design
Aphiwe Boyce
- Applied Sciences
- Engineering & the Built Environment
All others:
Derek Stocken for assigning to Comms officers with spare capacity.
Website Updates
Service outline
Website updates for content on the CPUT corporate website.
Initiation procedure
Email responsible person
Timeline to initiate
Three days prior
Responsible person
Craig Christians
Publications
Service outline
Provision of Publications services for scheduled institutional events that involve university-wide participation, such as materials for Registration, Graduation, Open Day, Convocation, professorial inaugurations, long-service awards, sporting events. Publications services include communication and awareness creation of critical information, like event invitations, programmes, and speakers’ biographies; as well as official CPUT stationery items and forms; and advisory assistance with publications-related queries and processes.
Initiation procedure
Email responsible person
Timeline to initiate
One month
Responsible person
Marcia Marais
Business Cards
Service outline
Design and production of business cards.
Initiation procedure
Email responsible person
Timeline to initiate
Business cards are produced when a minimum of 8–10 requests have been received; typically one batch per month, except during recess periods. The last batch for the year is produced in November, and the first batch in February. Requests must therefore be sent well in advance of when they are required, preferably one month in advance.
Responsible person
Marcia Marais
Invitations
Service outline
Design of corporate invitations; programmes and speakers’ biographies for events that involve university-wide participation.
Initiation procedure
Email responsible person
Timeline to initiate
Two weeks
Responsible person
Marcia Marais
Testimonial Certificates
Service outline
Issuing of blank testimonial certificates. The issuing is subject to a strict process that requestors will be informed on upon request.
Initiation procedure
Email responsible person
Timeline to initiate
Two weeks
Responsible person
Marcia Marais