ICTS Services
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ICTS Services
IT Strategic Services
- IT Governance Risk and Compliance
- ICTS Project Office
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- Information Security
- IT Service Management
- ICTS Service desk
Integrated Services and Facilities
- Bulk Printing (High volume printing for class notes, exams and other printed matter)
- Spooler Management (Allows users to print ERP-related reports and documents)
- Report Generation (Electronic Report generation from sources such as ERP)
- Windows Printing (Service to enable charging users for use of windows printing service)
- Data Backups (Service to enable and manage the backing up of identified data resources)
- Data Restores (Service to enable and manage the restoring of backed-up data resources)
- Demand Management (Service to create and adapt IT infrastructure best practices for resilient and expandable services)
- Hosting (Allows business units and service providers to use physical and virtual resources to run IT workloads)
- COTS Support (Limited support for Commercial, off-the-shelf software purchased by ICTS/CPUT to provide certain IT functionality to the organisation. May be supplemental by support from external vendor(s))
- IHS Support (Limited support for software constructed in-house by ICTS/CPUT to provide certain IT functionality to the organisation. May be supplemental by support from external vendor(s))
- IT Rooms (Support of IT-enabled learning spaces with resources such as people and equipment)
- Access Control (IT-enablement of Access Control technologies as agreed with CPS (e.g. turnstyles, video surveillance))
Networks
- Telephone Services
- Network Services
- Wireless Services
- Network Security
- Network Cabling
Business and Administration Systems
- ITS User Access
- Discoverer Access
- Apply ERP/ITS patches
- Reporting (program requests / amendments, Discoverer reports)
- ITS Printing
- ERP/ITS (Application) Support
- Business Acceptance Testing (BAT)
End User Computing Services
- Procurement and repairs of desktops and laptops
- Software licensing
- Email services
- Printing services
Contact ICTS Service Desk
ICTS Service Desk, Room 3.14, 2nd Floor, IT Centre, Bellville Campus
+27 21 959 6407