CPUT’s Student Accommodation Management System (SAMS) will aim to deliver a one-stop centre for all information and operations of residence management, with quality service at the heart of it all.
The project will range from maintenance logs, student/client experience, client complaints, client history , payments patterns and a number of other client-centric features to improve the residence experience, not only for the client but for the institution to get to know its clients better as well.
“The system will also aid in managing the billing, placement tracking and analyses and will be an ideal business analysis tool for CPUT. We are talking of a system that will give you a 3D space view for each building, inform the authorised user of the assets, dimensions and usage of utilities of each building loaded,” said Phillip Chibvuri, finance specialist and project leader of CPUT’s SAMS.
SAMS will be unique to CPUT and will be able to interface with any existing systems.
The project will also feature a student mobile app option for residence users which will enhance the communication and linkage with the client.
“This is a bold move towards a more tech-savvy operational model that will achieve the best required results and opportunities to provide a quality service to the clients. It is an interesting undertaking, which was birthed out of operational challenges and a vision/outlook that we could do better, always,” Chibvuri added.
“There is a need to accelerate our approach to achieve more in-time deliverables than we have been capable of but had not activated yet. We have got to align operations in a more efficient angle of doing things and create a measurable, sustainable and favourable service/product to all clients. SAMS will certainly take us into the future and to make strides towards achieving Vision2030,” says Business Manager, Johnny Basson.
Written by CPUT News
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