As the global community continues to battle the coronavirus pandemic, our health workers have emerged as the heroes of this crisis. Among them are many of our very own CPUT students who are working selflessly to help others. Some are risking their own lives at the frontlines.
Students from the Department of Emergency Medical Sciences have heeded the call for help by health authorities by manning ambulances and the recently erected temporary hospitals. Others have volunteered to assist in various non-clinical roles such as manning the telephones in the call-centre.
This week we are telling their stories in their own words. Today we tell the stories of two student volunteers at the Covid-19 Hotline.
Benjamin Grant, third-year Bachelor of Emergency Medical Care (BEMC) student:
"Before the lockdown even started, we as BEMC students knew we would one day become a part of the fight against the coronavirus and thus submission forms were circulated to allow a database to be set up of students willing to volunteer.
Many filled in the forms with the hope they would be able to assist in any way possible when called upon.
Just two days after lockdown began, I was called by a representative of the METRO College to tell me that my opportunity to volunteer had arrived. We were instructed to report to Tygerberg Hospital Disaster Management Centre, where we would work at the Covid-19 Hotline call centre. The Hotline was created to assist the public with education, telephonic screening and assistance, where possible, and with all general enquiries around the lockdown and the virus.
We are working alongside students from UCT and Stellenbosch (University) and high-risk nurses and doctors, with the same mindset of wanting to help wherever they can. We volunteer for shifts far enough in advance to ensure our school priorities are not inhibited and work either day or night shifts (as the call centre runs 24 hours).
After some time, I and a few others moved from taking calls on the hotline to calling back patients to let them know their results, positive or negative, and to assist with enquiries or educating the patients to ensure the slowing of the spread of Covid-19.
Working alongside a group of like-minded individuals, all which hope to assist in the fight against the coronavirus, has truly been inspirational and highly educational, all while meeting new and interesting people and even making friends and helping the community to the best of our abilities.
The fight against the coronavirus is far from over, however, I am proud to be serving my community while representing CPUT at the Covid-19 Hotline and I will keep volunteering until my help is no longer required."
Jamie Shrimpton, Second-Year Bachelor of Emergency Medical Care student
"My name is Jamie and I am a second-year student studying towards a Bachelor of Emergency Medical Care at CPUT. During this pandemic, CPUT’s BEMC programme and other medical programmes have been given an opportunity to volunteer at the Tygerberg Disaster Management Centre, working on the COVID-19 Hotline.
This has given me an opportunity to be involved in the industry whereas I would usually be working on the road while studying alongside my peers.
I am enjoying this thoroughly. Disaster Management is extremely welcoming towards all the students involved and it also gives us a great opportunity to network with students and qualified practitioners that we would not usually see.
At the COVID-19 Hotline we provide advice, screening, and protocols to members of the public, as well as to practitioners and other essential services. We are in contact with the police, traffic services and other government essential services, which gives us the variety of views that come from each industry regarding the pandemic, as well as the many information resources that come along with it.
South Africa will make it through this pandemic, and this is evident to me by the tireless hours, our emergency services and hospitals are putting in, of which the general public might not be entirely privy to. The Western Cape Disaster Management specifically is running a system that many consider to be a top standard in managing this pandemic and is reassuring to witness first-hand."
Written by Ilse Fredericks
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